• When can I expect to receive my order?
• Can my order be shipped to a different address?
• Do you accept PayPal?
• Can I pay with a check?
• Is your software new?
• Do you offer refunds or exchanges?
• What if my software gets damaged during shipping?
• What's the difference between a Jewel Case, Sleeve and a Retail Box?
• Will my software run on Windows XP?
• Will my software run on Windows Vista?
• What does (as tested by Children's Software Online) mean?
• Will my software run on Windows 7?
• Will my software run on Windows Vista or Windows 7 (64-bit)?
• Do you have a catalog?
• Do you accept POs?
• Do you ship outside the US?

When can I expect to receive my order?

FREE STANDARD SHIPPING!   Most orders, depending on availability, are shipped the same or next day, excluding weekends and holidays. All products are in stock, unless otherwise noted. Items are shipped USPS Media Mail, USPS 1st Class Mail or UPS Ground, depending on the size and should arrive in 5-16 days.

For faster delivery, upgrade to one of our EXPEDITED shipping options (see chart below).
 

Please note:   Shipping fees are NON-REFUNDABLE except for UPS Air and USPS Express Mail

Free Standard: 5-16 days (not guaranteed) USPS Priority Mail: 2-3 business days (not guaranteed) USPS Express Mail: 2 business days (GUARANTEED) UPS Ground: View UPS Shipping Map GUARANTEED   UPS 3 Day Select: 3 business days GUARANTEED UPS 2nd Day Air: 2 business days GUARANTEED UPS Next Day Air Saver: Next business day before 3pm (commercial) OR before 7pm (residential) GUARANTEED UPS Next Day Air: Next business day before noon GUARANTEED UPS Next Day Air EARLY AM: Next business day before 10AM GUARANTEED Note: You must enter your shipping information during the CHECKOUT process before the UPS shipping totals can be calculated.

Can my order be shipped to a different address?

Yes, you can have your order shipped to another address.  Many customers prefer to receive their order at their place of employment.  Also, if you are giving the software as a gift you may indicate the recipient's address as the shipping address and your address (where your credit card statement is mailed) as the billing address. 

*For a FREE special message that will appear on the packing slip such as "Happy Birthday Billy!  Love Uncle Joe & Aunt Sally", simply enter your message during checkout in the "Gift Note" text box.  Your message will be displayed on the packing slip. Please note: For your convenience, we do not display prices on packing slips.

Is your software new

Yes, all of our products are new. We do not sell used or refurbished products.  We price our products competitively to sell more! 

Do you accept PayPal?

Yes, we gladly accept payment through PayPal!  Simply add items to your shopping cart and proceed to checkout.  Under PAYMENT TYPE, select "PayPal".

Can I pay with a check?

Yes, you may also pay with a personal or business check through the mail. Add items to your shopping cart instead of completing your order through the webiste, simply PRINT your shopping cart and mail along with your paymen.  Make your check or money order payable to Children's Software Online and mail to: PO Box 190, Goldthwaite, TX 76844.  Your order will ship as soon as the funds have cleared.

PLEASE NOTE: Also, we will be happy to take your credit card information over the phone.

Do you offer refunds or exchanges?

Yes.  However, due to nature of the product that we sell, we only offer refunds or exchanges if the package is returned to us in it's original condition...that means a new, UNOPENED software package.  Software must be returned within 30 days of purchase. There is a 30% restocking fee and shipping is NON-REFUNDABLE.   Please avoid returns by checking the Operating System compatibility information located at the bottom of each product page.

What if my software gets damaged during shipping?

If for any reason your software gets damaged during transit please contact us immediately.  We will be happy to send you a new replacement.  PLEASE NOTE:  We must be notified of damages within seven business days after your shipment arrives.

What's the difference between a Jewel Case, Sleeve and a Retail Box?

A jewel case is a hard plastic case that houses the actual CD-ROM.  It usually contains an information booklet describing the software and its installation.  Sleeves are "environmentally conscience" packaging and simply are the CD-ROM housed in a paper or vinyl sleeve for safer shipping. All doumentation (help files) are contained on the actual CD. Retail Boxes contain the CD-ROM, frequently packaged in a sleeve or jewel case and sometimes a warranty card or booklet, but nothing else.   In essence, the product is the same, only you pay more for the Retail Box packaging as it costs more to produce and ship. All of our products are BRAND NEW, not used.

Will my software run on Windows XP?

If you have trouble installing your software, try using the Program Compatibility Wizard:
Click "Start"
Click "All Programs"
Click "Accessories"
Click "Program Compatibility Wizard"
Answer the step by step questions.  When the software runs successfully, you will have the option to SAVE the settings.  If you save the settings you will not have to complete this step again.


Will my software run on Windows Vista?

Most children's software titles will run on Windows Vista without a problem, in fact sometimes easier than with XP.
View Windows VISTA software

If you have trouble installing your software, try using the Program Compatibility Wizard.

What does (as tested by Children's Software Online) mean?

On some titles you will see, “(Vista – as tested by Children’s Software Online)” or "(Windows 7 - as tested by Children's Software Online)" which means that the packaging doesn’t have that operating system printed on it, but we have tested it and were able to successfully install and run the software either “as is” or by using the Program Compatibility Wizard that’s built into Windows.
View Windows VISTA software
View Windows 7 software

View the Windows Vista compatibility wizard instructions

View the Windows 7 compatibility wizard instructions


Will my software run on Windows 7?

We've found that most software that is designed to run on Windows XP and Vista runs on Windows 7, even many of the earlier versions run on Windows 7 using the Compatability Wizard. In fact, our testers tell us that Windows 7 handles the older software much better than Vista. View Windows 7 software

If you have trouble installing your software, try using the Program Compatibility Wizard.
If you are getting a 64-bit error message, here's a possible solution.


Will my software run on Windows Vista or Windows 7 (64-bit)?

We are in the process of testing titles to see what runs on Windows 7 (64-bit), if  you have information please share it with us!
View all Windows 7 (64-bit) software titles

If you are getting a 64-bit error message click here for technical support.


Do you have a catalog?

Yes, we have a printable catalog which lists all of our current products, along with price, product ID, age group and publisher. Unfortunately we do not have a color catalog due to the constant changes in our product selection.

Do you accept POs?

Yes, we will gladly accept Purchase Orders from your organization, library or school.  To order online with a PO simply add the desired products to your shopping cart and click "Checkout" select "School Purchase Order" as your Payment Method. 

You will be able to print out the order to mail along with your PO to us at:
Children's Software Online
PO Box 190
Goldthwaite, TX   76844 

Once we receive your PO we will ship the order.  Purchase Orders can also be faxed (866) 774-8025.  For more information, please visit our Teacher Page.

Do you ship outside the US?

Yes, we can ship to you! (excluding certain countries) There is a shipping fee of $18 for orders outside the US ($15 for Canada). Add your items to the cart and click CHECKOUT to see if your country is on the list.