Can my order be shipped to a different address?
Yes, you can have your order shipped to another address. Many customers prefer to
receive their order at their place of employment. Also, if you are giving the
software as a gift you may indicate the recipient's address as the shipping address and
your address (where your credit card statement is mailed) as the billing address.
*For a FREE special message that will appear on the packing
slip such as "Happy Birthday Billy! Love Uncle Joe & Aunt Sally",
simply enter your message during checkout in the "Optional Gift Note" text box. Your message will be displayed on the packing slip.
Please note: For your convenience, we do not display prices on packing slips.
Is your software new
Yes, all of our products are new and factory-sealed. We price our products
competitively to sell more!
Do you accept PayPal?
Yes, we gladly accept payment through PayPal! Simply add items to your shopping cart
and proceed to checkout. When you get to the payment options screen there will be a
PAYPAL option.
Can I pay with a check?
Yes, you may also pay with a personal or business check through the mail. Add items
to your shopping cart and proceed to check out. There is an option of sending
payment via postal mail. Make checks payable to Children's Software Online and mail
to: PO Box 190, Goldthwaite, TX 76844. Your order will ship as soon as the funds
have cleared.
PLEASE NOTE: Check or Money Order must be received within 10 business days or order will
be canceled. Also, we will be happy to take your credit card information over the phone.
Do you offer refunds or exchanges?
Yes. However, due to nature of the product that we sell, we only offer refunds or
exchanges if the package is returned to us in it's original condition...that means a new,
UNOPENED software package. Software must be returned within 30 days of purchase. There is a 20% restocking fee and shipping is NON-REFUNDABLE.
Please avoid returns by checking the Operating System compatibility information
located at the bottom of each product page.
What if my software gets damaged during shipping?
If for any reason your software gets damaged during transit please contact us
immediately. We will be happy to send you a new replacement. PLEASE
NOTE: We must be notified of damages within seven business days after your shipment
arrives.
What's the difference between a Jewel Case, Sleeve and a Retail Box?
A jewel case is a hard plastic case that houses the actual CD-ROM. It usually contains an information booklet describing the software and
its installation. Sleeves are "environmentally conscience" packaging and simply are the CD-ROM housed in a paper or vinyl sleeve for safer shipping. All doumentation (help files) are contained on the actual CD. Retail Boxes contain the CD-ROM, frequently packaged in a sleeve
or jewel case and sometimes a warranty card or booklet, but nothing else. In
essence, the product is the same, only you pay more for the Retail Box packaging as it
costs more to produce and ship. All of our products are BRAND NEW, not used.
Will my software run on Windows XP?
If you have trouble installing your software, try using the Program Compatibility Wizard:
Click "Start"
Click "All Programs"
Click "Accessories"
Click "Program Compatibility Wizard"
Answer the step by step questions. When the
software runs successfully, you will have the option to SAVE the settings. If you save the settings you will not have to
complete this step again.
Will my software run on Windows Vista?
Most children's software titles will run on Windows Vista without a problem, in fact sometimes easier than with XP. For a list of software titles that run on Vista click here
If you have trouble installing your software, try using the Program Compatibility Wizard click here
What does (Vista - as tested by Children's Software Online) mean?
On some titles you will see, “(Vista – as tested by Children’s Software Online)” which means that the packaging doesn’t have “VISTA” printed on it, but we have tested it in house and were able to successfully install and run the software either “as is” or by using the Program Compatibility Wizard that’s built into Windows Vista.
Here are the titles that we carry which will run on Vista: click here
Here’s the Vista compatibility wizard instructions: click here
Will my software run on Windows Vista 64-bit?
Some of the software with VISTA printed on the packaging is capable of running on Windows Vista 64-bit. So far, we've found that Schooltown titles don't work. Smart Steps 1st and 2nd grade do, but 3rd and 4th grade don't - go figure! Arthur Preschool seems to be okay, too.
If you have success, please let us know so we can share the information with our other customers like you!
Do you have a catalog?
Yes, we have a printable catalog which lists all of our current products, along with price, product ID, age group and system requirements. Unfortunately we do not have a color catalog due to the constant changes in our product selection.
Do you accept POs?
Yes, we will gladly accept Purchase Orders from your organization, daycare or
school. Simply call (866) 774-8505 to place your order or order online. To
order online with a PO simply add the desired products to your shopping cart and click
"Checkout" select "Purchase Order" as your Payment Method.
You will be able to print out the order to mail along with your PO to us at:
Children's Software Online
PO Box 190
Goldthwaite, TX 76844
Once we receive your PO we will ship the order. Purchase Orders can also be faxed
(866) 774-8025. For info on educators discounts click here!
Do you ship outside the US?
Yes, we can ship to you! There is a shipping fee of $18 for orders outside the US ($15 for Canada). Click here for ordering instructions.
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